CXpert aka Customer eXperience eXpert is a certification course for customer facing staff working in local NI businesses to create, manage and measure your customer's experience. This skill helps drive repeat & referral business, organically saving your time, money and efforts.

Whether you are a small independent retailer or an employee or an aspiring job seeker, this is an opportunity to get certified in customer service and customer experience.  

This is a course specifically created for customer facing roles, assured by City & Guilds and endorsed by the UK Government. The certificate will have the logos of City & Guilds and Voice for Locals funded by the UK Government. There will be a print and a digital certificate for the learners upon course completion. 

It is offered for FREE and we are encouraging applicants to sign up and complete the course by the end of this month (30 November 2022) to avail of the benefits.

With a focus on video content which contains embedded quizzes and assessments, it should take less than 40 minutes to become a local CXpert.

To enrol, simply click on the link https://forms.gle/MQc1t2xmminP7Ykb7 and register your interest. You will receive your login credentials via an email within 24 hours. Call M: 07735 552903 and speak to Jay Thattai, Founder and Steering Authority, should you have any questions.

Please select Retail NI in the drop down menu as the source referring this course to you

A GB-based consortium, ‘Voice for Locals’ — an initiative sponsored by the UK Community Renewal Fund (UKCRF) focused on investment in skill development and local business — received £1.82m from the UK Government to support the ‘bounce back’ of the small business sector in NI.

The platform allows businesses to go digital with mobile apps, get marketed locally, get certified with e-learning courses endorsed by City & Guilds, and avail of personalised business and technology advice, to build a self-reliant economy in the wake of the pandemic.

The initiative and its benefits will be offered free to all members of Retail NI.

This enables seamless digital adoption for the retail category, which is seen as a high priority for retail brick and mortar businesses. It is also interesting to see that the need for customer experience transformation is the highest for retailers in the food and drink sector, followed by retail stores, fashion, interior design and automotive.

Retailers would be equipped to address common consumer concerns, in terms of managing a credible and useful online presence.

The team has digitised over 200 local businesses across NI in less than 30 days and is looking forward to working with local retailers to help their businesses “recover, rebuild and rebound.”

Jay Thattai, Founder and Steering Authority at Voice for Locals, said:

“We are delighted to become a member of Retail NI and share our expertise with local retailers. Voice for Locals is free and offers many benefits. Every business will have its own landing page with a business descriptor, pictures and videos featured in the Voice for Locals NI directory, ni.voiceforlocals.co.uk. Business owners will be given tools and training to collect genuine customer ratings and reviews, which will reflect online automatically, boosting the credibility of their business. Every landing page also has an enquiry button to generate leads for the businesses. Shoppers will be encouraged to shop locally with confidence”.

The consortium, which includes firms Unloc Limited and TieTa UK, is the recipient of the fifth largest grant in the UK and the largest in Northern Ireland.

For further information log on to voiceforlocals.co.uk.