Advice on Forecourt Security

14 June 2022

Advice on Forecourt Security


The Business Crime Partnership have issued security advice for Forecourts intended to reduce bilking and other fuel forecourt crimes.


It is not exhaustive, but is aimed at helping forecourt retailers to examine their premises and procedures.

Pre-Paid System

Move to a pre-paid system – This can provide the most effective prevention solution.

Examine the layout of your forecourt:

  • Does the kiosk operator have a clear view of all the petrol pumps?

  • How many points are there where vehicles can enter or leave the forecourt?

  • Are there speed humps?

  • Does your garage have closed-circuit television (CCTV) and/or automatic number plate recognition (ANPR)?

  • If so, do CCTV cameras have a clear view of each petrol pump?

  • Does the kiosk operator have access to the CCTV equipment and do they know how to work it?

  • Is there a CCTV management system in place?

  • Is the CCTV footage recorded in a format that courts can view? This is especially important for digital systems.

  • Is the CCTV registered under the Data Protection Act 1998 and ICO compliant?

  • Are there signs telling people that CCTV is in operation?

  • Do you have adequate lighting that allows your staff to identify registration number, colour of vehicle, etc?

Examine your procedures:

  • Do you display signs that advise people that you prosecute non-payers?

  • Is there a fuel pump management system? For example, one that turns off outside pumps at quieter times of the day?

  • Do you have online authorisation facilities for payments by card?

  • Do you examine your ‘drive-off’ figures for patterns in the times and frequencies of drive-offs, and do you act on them?

  • What procedures do you use to vet your staff?

  • What crime prevention/reduction training do your staff receive?

Tips to prevent drive offs/bilking include the following:

  • Staff should ask customers did they get fuel to help prevent cases where customers genuinely forget to pay

  • Staff should not authorise the pump if the registration plate cannot be seen or is not displayed

  • Use of tannoy to make suspicious people aware you have noticed them on the forecourt. Ask them to check engine is off/lights are on/doors open etc

  • If station is staffed by two or more persons, make regular walks onto the forecourt to restock or clean the forecourt

  • Do not be afraid to request pre-payment, go with your instincts. For example common signs can be

  • Driver still at wheel while passenger is filling up.

  • Vehicle parked at an unusual angle to prevent CCTV picking up registration plate.

  • Bikers not removing crash helmets

  • Customers trying to hide behind their or another’s vehicle when filling up

  • Vehicle parked away from kiosk towards exit.


Bespoke Training and Assessment

PSNI provide bespoke Retail Security (Safeshop) & Lone Worker packages.

For further details on these packages contact your local Crime Prevention Officer