Ofcom has called for the postal service to be modernised

05 February 2024

Ofcom has called for the postal service to be modernised

Ofcom has called for the postal service to be modernised due to the decline in letter volumes over the last decade.

Royal Mail (RM) have legislative requirements set under the Universal Service Obligation (USO). These requirements have not changed since 2011, despite the increasing financial unsustainability within the letters market.

Ofcom’s findings show that consumers prioritise reliability over speed and frequency, therefore their two recommendations to change the USO are:

1 - Change the speed, so letters take up to three days or longer
2 - Change the frequency, change the number of delivery days to 3 or 5

Ofcom has justified these options by stating that the USO does not meet modern consumer needs and therefore is driving price increases. However these changes are likely to save RM £150-650m.

Any individuals or business who rely on the Royal Mail letter service, and do not agree with the options put forward can respond to Ofcom’s call for input via this link: https://www.ofcom.org.uk/consultations-and-statements/category-1/the-future-of-the-universal-postal-service

Ofcom have also announced that they are holding Stakeholder events around the country, including Belfast  Register your interest in attending - Stakeholder events on the future of the universal postal service (eventogy.com)