Roundtable Discussion with the Utility Regulator

18 September 2023

Roundtable Discussion with the Utility Regulator

Retail NI and a few of its members were delighted to host representatives from the Utility Regulator at a round table meeting in the BT building at Lanyon Place.

Kevin Shiels, Executive Director and Colin Magee, Non-domestic Customer Protection Manager were in attendance.  They advised that the Regulator, as part of a special project, was currently carrying out stakeholder consultation with non-domestic consumers.  As the energy sector had changed and the number of suppliers of both electricity and gas had increased over the past 5-10 years they needed to get a feel for the new market.

The project would not only review non-domestic consumer protection to assess what protection non-domestic customers needed but it would also look at the service of current suppliers, engagement by suppliers, how complaints were dealt with as well as looking the cumbersome lines in contacts that prevented market engagement.  They are currently talking to various organisations to get a better picture of the market and expect to issue a call for input to the wider consumer base before the end of the year.

Both Kevin and Colin welcomed any feedback members had on the market, both positive and negative and asked that they be contacted directly by email on

Kevin Sheils

Colin Magee